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Platform issues

Started by Teasha Jackson, December 8, 2021 · 3 Replies · 1,583 Views

Teasha Jackson

Asking here since I’m not being allowed to create a new topic in Nutrition or Thrive. I am assuming that GB is also being affected by AWS Amazon cloud computing service issues. Which is preventing me from logging my Thrive task today. The page doesn’t load completely and goes blank after clicking the check mark.

Does this mean no credit and will have to do an additional week of only the same task? Or is there some way to be credited.

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Jeffrey Bittner

Hi Taesha,

I am unable to replicate the issue you are experiencing. Are you able to save your Thrive progress after uploading a 'Before' photo?

Teasha Jackson
6 hours ago, Jeffrey Bittner said:

Hi Taesha,

I am unable to replicate the issue you are experiencing. Are you able to save your Thrive progress after uploading a 'Before' photo?

Already uploaded and saved the “Before” photo last week. The page doesn’t finish loading.

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Jeffrey Bittner

Have you also already input your height and weight?