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Do Not Approve Tech Support Threads and Leave Them Unanswered

Started by Cory Fair, July 12, 2016 · 0 Replies · 8 Views

Cory Fair

Issue #2 - This topic had no moderator reply for over 5 hours

Issue # - Technical support threads should not be approved. Instead, leave it hidden and send the member a polite PM with the link to tech support (www.gymnasticbodies.com/help)

 

Even though this user submitted a ticket 10 minutes later and had the problem addressed quickly, it makes GB look bad having this thread up and not answered.