Follow-along videos

I am unable to follow along with the videos for F1 due to the content not loading fast enough.  It runs for about 2 seconds, pauses for about 2 seconds, runs for 2 more seconds, pauses again...  So it's impossible for me to use these for pacing myself.  I figured this was a problem with my internet connection but then I tried the Stretch courses, and, despite being 45 minutes long, none of them have ever paused on me (thankfully, or I would have had to get a refund on that - there's no way I write it all down and do it on my own afterwords).  Anyone else have this issue or have any suggestions?

Submit a help request on the main site. I never had those issues with the follow-along videos! 

Glad the stretch course is working for you. But just in case you're in a pinch, you wouldn't have to write down everything. One time I didn't have WIFI to stream, so I pulled up the course page where it lists each exercise on my phone. 

i have the same issues and unfortunately also have them with the stretch courses and then i run through it step by step - which is great because the instructional videos show great scaling options. It is annoying when i rely on the timer and don´t set my watch and then suddenly the stream stops.

Thanks.  Since Julia never has a problem and Jochen always does, it sounds like the problem, when it occurs, it at the end user side.  I'm wondering now if I can view the stretch videos because I tend to do those later in the morning on weekends vs the Fundamentals which I do around 6 AM on weekdays.  I'll test the theory tomorrow when I go to do stretches.  If I still have a problem with the F1 videos but not Stretch I'll put in a tech support request.  I don't want to bug anybody until I rule out a problem here.

We've discussed this in a few different threads, but I'll touch on it again here. GB is aware of the issue and switched to a new streaming platform that will eliminate any load time delay or buffering in low bandwidth situations. All of the non-Pro+ videos in your workout are already using this and we're in the final testing phases of the Pro+ videos. If it continues to go well, we will flip the final switch in a matter of days.

The new streaming implementation is brilliant! No more problems when streaming in my garage where the wifi signal is not great!

Thanks for upgrading your infrastructure, it is a huge difference.

3 hours ago, Giovanni Garcea said:

The new streaming implementation is brilliant! No more problems when streaming in my garage where the wifi signal is not great!

Thanks for upgrading your infrastructure, it is a huge difference.

I agree, thank you!